The most common and often most crucial consideration that worries businesses and business function owners is - what next? what new? and what will truly make for a great customer experience?
The key to unlocking the solution to this lies in the simplest and again the most often neglected aspect - Communication. A lot depends on how often and how effectively a brand is engaging with its prospects and customers. Add to that the mix and choice of communication channels.
With over 497 million WhatsApp users in India alone, customer conversations on WhatsApp assure richer and increased engagement rates. As a WhatsApp Business Solution Provider, Karix integrates a single, all-powerful API that allows you to set up your communication channel instantly, without having to worry about scale, security, infrastructure or development efforts.
Here's a quick look at how your business can drive more value for its customers using WhatsApp:
- Always-on customer support: Efficient, seamless, and cost-effective customer support that improves customer satisfaction.
- Self-service no-code chatbots: Help users discover services, product catalogues, FAQs, and more.
- Richer, more contextual messaging: Send and receive images, GIFs, audio, CTA based cards, emojis, documents and more.
- Easy integration: Easily integrate your CRM and other systems to support data enriched conversations.
We can already think of so many ways to elevate your customer experience to a position of superiority and competitive advantage.